Frequently Asked Questions
Answers on timelines, pricing, IP, security and collaboration.
Your Questions, Answered
At Servers WebSoft, we believe in full transparency. Here you’ll find answers to the most common questions about our process, pricing, intellectual property, security, and long-term support.
Getting Started
H2: How do I begin working with Servers WebSoft?
Simply book a discovery call or send us your project details. We’ll review your requirements, suggest an engagement model, and prepare an initial estimate.
H2: Do I need a detailed specification before reaching out?
Not necessarily. We can help you shape the scope during discovery. If you already have wireframes, briefs, or RFPs, we’ll use them as a starting point.
H2: What industries do you work with?
We serve SaaS startups, healthcare providers, fintech companies, logistics firms, education platforms, and more.
Contracts & IP
H2: Who owns the code and intellectual property?
You do. All deliverables, source code, and related IP are transferred to the client once the project is completed and payment terms are met.
H2: Do you sign NDAs?
Yes. We often work under NDAs to protect sensitive ideas and business data.
H2: What type of contracts do you use?
We typically use Master Service Agreements (MSA) with Statements of Work (SOW) attached. These outline scope, milestones, pricing, and responsibilities.
Security & Compliance
H2: How do you ensure software security?
We follow secure coding practices, conduct code reviews, and apply vulnerability testing. For sensitive industries, we implement compliance frameworks such as HIPAA, PCI-DSS, or SOC2.
H2: Do you handle data privacy regulations (GDPR, HIPAA, etc.)?
Yes. We’ve delivered projects requiring strict compliance and will align with your regulatory environment.
Delivery & Communication
H2: How do you manage projects?
We use agile methodology, running 1–2 week sprints with regular demos. You’ll have access to tools like Jira, Trello, or Asana for full visibility.
H2: How often will I receive updates?
We provide weekly reports and sprint reviews. Urgent issues are communicated in real time.
H2: Can I talk directly to developers?
Yes. While a project manager is your main point of contact, direct collaboration with engineers is encouraged.
Maintenance & SLAs
H2: Do you offer support after launch?
Absolutely. We provide SLA-backed support options, ranging from bug fixes to performance monitoring and security patching.
H2: How do SLAs work?
Our SLAs guarantee response times based on severity. For example, critical issues receive immediate attention, while minor issues are resolved within agreed timeframes.
H2: Can you maintain legacy systems?
Yes. We modernize and support legacy applications to ensure they remain stable and secure.
Still Have Questions?
Our team is here to provide clarity on process, pricing, and technical details.